Part-time designer
20h/week
Best for: Ongoing improvements
SaaS product redesign services.
Confusing design means more churn, more support tickets, and fewer conversions — not because your product lacks value, but because users can't access that value fast.
We can help.
100+ reviews on Clutch.co
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Before
Use cases
This is when SaaS teams come to us
Every redesign has a trigger. Here are the six situations our SaaS redesign agency knows best— and what we do about each one.
01
Product grew fast, UX didn't keep up
You got to market quickly — maybe with AI-generated screens or a template — and it worked. But post-PMF, that foundation starts showing cracks. We rebuild it properly, without starting from zero.
02
Users sign up but never really get started
If users drop off before they see value, no acquisition spend will fix that. We redesign SaaS onboarding so users reach their "aha moment" faster, with less hand-holding and fewer support tickets.
03
Your product works well but doesn't look like it
Legacy SaaS products carry years of good decisions buried under outdated UI. The functionality is there — users just can't trust it at first glance. Legacy app redesign means, we modernize the look and feel so your product earns credibility the moment someone opens it.
04
Users are leaving and you're not sure why
High churn without a clear cause usually points to friction in the product, not the market. We run a UX audit to find exactly where users get stuck, confused, or quietly give up, then redesign those moments to keep them engaged.
05
Every new feature makes the product feel heavier
When your design system wasn't built to scale, each sprint adds complexity instead of clarity. We restructure your product's foundation — redesigning design system for SaaS, simplifying navigation, and creating room for new features to fit naturally rather than pile up.
06
You need the product to sell itself
Whether you're pursuing product-led growth, preparing for a funding round, or moving upmarket to enterprise, the product has to make the case on its own. We redesign for clarity, trust, and that critical first impression — so prospects get it before you say a word.
What's included
Scope and deliverables of UI/UX redesign services
UX audit
We review your key flows end-to-end and document where users get stuck or drop off. You get annotated screenshots, severity ratings for each issue, and a prioritized redesign roadmap.
User flows
We map out how different users move through your product, spotting drop-off points and simplifying paths to the actions that matter most.
Information architecture
Depending on your product's needs,we deliver a sitemap, a restructured navigation, or a reorganized feature grouping.
Redesigned flows & UI
We rework the flows that are broken and the screens that surround them — structure, visuals, and interactions.
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Before
Clickable prototype
A working prototype for user testing and stakeholder sign-off before anything gets built. We may present wireframe alternatives first so you can choose a direction before we move into full UI design.
UI kit & design system
We build or update your design system alongside the redesign, so every component is consistent, reusable, and ready for your dev team to implement and scale.
Developer handoff
Clean Figma files with specs, annotations, and component notes — everything your developers need to implement without back-and-forth.
Usability testing loop
We validate the redesign through testing and feedback rounds — with real users where possible, or through expert review and stakeholder walkthroughs when direct user access isn't available.
Pricing and engagement model
One subscription covers everything — from the initial audit to the final handoff.
01
Flat monthly subscription
No hourly rates, no hidden fees. One fixed price, dedicated UI/UX designer, unlimited tasks and revisions.
02
Your designer, your team
A UI/UX designer integrates into your workflow from day one, supervised by our Head of Design throughout the project.
03
Audit first, redesign second
Our engagement starts with a UX audit — included at no extra cost — so we fix the right things, not just the visible ones.
04
Flexible by default
Start with a 2-month minimum. Pause, cancel, or scale up anytime after that. Try free for 3 days before committing.
Eleken is a tailored design partner for SaaS startups
Freelancers bail. Agencies overprice. In-house takes forever to hire. We keep what works from all of them, and cut what doesn’t.
Problem
Outsourcing vendors' one-size-fits-all processes don't fit SaaS startups.
Solution
We’re flexible. We customize our approach to fit each project's unique needs and pace.
Problem
Design agencies lack the transparency that in-house designers offer.
Solution
We’re transparent. A designer integrates into your processes, working like an in-house team member, so you’re always in the loop.
Problem
Freelance designers have flexible processes but lack dedication.
Solution
We’re dedicated. Your designer works exclusively on your project, fully immersed and focused on delivering the best results.
Problem
In-house UI/UX designers lack the expertise that SaaS design agencies have.
Solution
We have expertise. With 9+ years of experience of designing SaaS, we can work quickly and efficiently.
Redesign with a team thatunderstands your niche
Our designers have redesigned hundreds of SaaS applications across industries. We already know how traders analyze financial dashboards, how doctors interact with patient data, and how developers navigate complex tools. That means less explaining, fewer revisions, and a redesign that fits seamlessly into your users' workflows.
Faster redesign, fewer delays
We already understand your industry’s business models, real user behaviors, and technical constraints. That lets us dive straight into real design work.
Smarter decisions from day one
With experience across FinTech, AI, healthcare, developer tools, and more, we apply proven UX patterns that work — eliminating guesswork and wasted iterations.
B2B SaaS redesign that speeds up development
We don’t just design for aesthetics — we create developer-friendly screens that integrate seamlessly with your existing system, keeping both tech teams and stakeholders aligned.
No costly mistakes
We know the common pain points and pitfalls in B2B SaaS redesigns and help you sidestep them, reducing risk and ensuring a smooth transition for your users.
No surprises. Just great UI/UX redesign services, every time
At Eleken, we don’t leave things to chance. All our designers are in-house trained specialists, not freelancers. This ensures we can consistently deliver high-quality results.
01
Skills
We filter out 99% of candidates who don’t make the cut in soft skills.
02
English
Only those who communicate fluently get hired at Eleken.
03
Team expertise
Your specialist is backed by our Head of Design, who supervises the project.
04
Inside
bootcamp
Every newcomer gets 3 months of training before working with their first client.
4.9 is our Clutch average
Here’s what SaaS founders and product teams had to say about their experience working with us.
They consistently delivered items faster than expected with close attention to detail and consideration of the UX.
The ability to understand complex information and build solutions without needing to explain details in full depth and detail is impressive.
“They are very organized and over-delivered every time we meet. Their work ethic and ability to grasp the intricate details of the project very quickly stood out.”
Users involved in usability testing reported improved ease of use and navigation, highlighting the effectiveness of the proposed design changes.
The talented team impressed us right from the start with a three-day trial, presenting several design options, each of which was excellent and reinforced our confidence in moving forward.
The pricing model is unique and fit our use case well. We subscribed for two months for a full-time designer and have the option to continue part-time.
Everything was always delivered on time. Daniil would always add additional enhancement to really perfect the work.
We are very happy with the communication. Their knowledge of Figma was impressive.
They have created intuitive and important design updates to our site that have impacted the users in a positive way.
The talent Eleken has is unique. It's very difficult to find UI/UX designers who can take on a complex process for a niche B2B industry.
They consistently delivered items faster than expected with close attention to detail and consideration of the UX.
The ability to understand complex information and build solutions without needing to explain details in full depth and detail is impressive.
“They are very organized and over-delivered every time we meet. Their work ethic and ability to grasp the intricate details of the project very quickly stood out.”
Users involved in usability testing reported improved ease of use and navigation, highlighting the effectiveness of the proposed design changes.
The talented team impressed us right from the start with a three-day trial, presenting several design options, each of which was excellent and reinforced our confidence in moving forward.
The pricing model is unique and fit our use case well. We subscribed for two months for a full-time designer and have the option to continue part-time.
Everything was always delivered on time. Daniil would always add additional enhancement to really perfect the work.
We are very happy with the communication. Their knowledge of Figma was impressive.
They have created intuitive and important design updates to our site that have impacted the users in a positive way.
The talent Eleken has is unique. It's very difficult to find UI/UX designers who can take on a complex process for a niche B2B industry.
They consistently delivered items faster than expected with close attention to detail and consideration of the UX.
The ability to understand complex information and build solutions without needing to explain details in full depth and detail is impressive.
“They are very organized and over-delivered every time we meet. Their work ethic and ability to grasp the intricate details of the project very quickly stood out.”
Users involved in usability testing reported improved ease of use and navigation, highlighting the effectiveness of the proposed design changes.
The talented team impressed us right from the start with a three-day trial, presenting several design options, each of which was excellent and reinforced our confidence in moving forward.
The pricing model is unique and fit our use case well. We subscribed for two months for a full-time designer and have the option to continue part-time.
Everything was always delivered on time. Daniil would always add additional enhancement to really perfect the work.
We are very happy with the communication. Their knowledge of Figma was impressive.
They have created intuitive and important design updates to our site that have impacted the users in a positive way.
The talent Eleken has is unique. It's very difficult to find UI/UX designers who can take on a complex process for a niche B2B industry.
How do we approach redesign
We tailor our approach to fit your needs. For most of our clients, it comes down to one of two options: complete or iterative rehaul
Complete makeover
A total refresh. Everything gets a makeover. It’s a great choice if your product feels outdated and you want a polished look that fits your brand and goals. We’ll give you a clean, consistent design that works from top to bottom.
Iterative changes
Small, smart tweaks over time. We improve your product step by step, making sure users stay comfortable while we modernize it. It’s a low-risk way to bring your design up to speed without scaring anyone off.
SaaS redesign process explained
1. Discovery
We align on your product goals, business context, and user needs before touching a single screen.
You get:
Product goals alignment- Stakeholder interviews
- User research
- Technical constraints review
2. UX audit
We review core flows end-to-end, identifying friction points, drop-offs, and usability issues.
You get:
- Competitor analysis
- Heuristic analysis
- Design system analysis
- Annotated screenshots with severity ratings
3. Hypotheses
We translate audit findings into prioritized design hypotheses— with a clear rationale behind each.
You get:
- Prioritized fix list
- Design directionper hypothesis
4. Redesign iterations
We rework broken flows and screens in cycles, refining basedon your feedback.
You get:
- Redesigning all screens for the product
- UI kit update
- Scalable design system where relevant
5. Usability & user testing loop
We validate decisions through testing rounds — with real users where possible.
You get:
- Testing rounds
- Working with user feedback
- Iteration based on findings
6. Handoff
We package everything into clean, developer-ready Figma files and walk your team through the deliverables.
You get:
- Figma files
- Specs
- Annotations
- Component notes
7. Project support
We stay by your side after launch, helping with updates, new features, and ongoing design improvements.
You get:
- Adding new features
- Adding missing elements
- Supervising execution
Explore more product design solutions we offer
Team Extension
Need extra design capacity? Our specialist integrates seamlessly with your design team, delivering top-notch designs on time and aligned with your vision.
UX Audit
We identify and fix usability issues, ensuring your product is intuitive, efficient, and delivers a seamless user experience.
Design System
We create scalable, cohesive design systems that keep your product consistent and your team aligned.
Test our SaaS design expertise with a free 3-day trial
Choosing a product redesign agency on the web is often a gameof luck. So we offer you to put our collaboration to testbefore committing.
01
Pick a small part of your existing product.
02
Get one of your design challenges solved.
03
See our process in action and test if you enjoy it.
04
Design your project with Eleken.
01
Pick a small part of your existing product.
Eleken clearly demonstrated the project plan during the pre-sales cycle. They are polished and bring strong creativity. Their workers are heavily engaged, and it’s clear they have a passion for what they do.
I was always impressed with their engagement level and willingness to be a part of our team.
They were able to really listen to us and learn about our business.
Frequently asked questions
What is a product redesign?
A product redesign is a strategic effort to improve both the functionality and the appearance of your product. It’s not just about making the product look better — it’s about solving pain points for users and improving usability.
Our focus is on reducing friction, streamlining user flows, and updating the visual design to reflect your brand’s trustworthiness. Whether it’s enhancing engagement or fixing outdated design elements that no longer serve your users, a redesign ensures your product remains competitive. A successful redesign brings improved user experience, increased conversions, and helps maintain your product's relevance in a fast-moving market.
Our focus is on reducing friction, streamlining user flows, and updating the visual design to reflect your brand’s trustworthiness. Whether it’s enhancing engagement or fixing outdated design elements that no longer serve your users, a redesign ensures your product remains competitive. A successful redesign brings improved user experience, increased conversions, and helps maintain your product's relevance in a fast-moving market.
How do you approach a product redesign?
We begin by diving deep into understanding your product's goals, the user’s needs, and your business objectives. We start with research — reviewing analytics, gathering user feedback, and conducting usability studies. This helps us identify pain points and areas of friction in the current design. We also consider your existing brand identity to ensure the new design aligns with your business vision.
Once we’ve gathered all the information, we prioritize changes that will have the most significant impact on user experience and business results. Throughout the process, we keep an open line of communication with your team, sharing our progress and getting feedback to make sure our redesign is aligned with your vision and goals.
Once we’ve gathered all the information, we prioritize changes that will have the most significant impact on user experience and business results. Throughout the process, we keep an open line of communication with your team, sharing our progress and getting feedback to make sure our redesign is aligned with your vision and goals.
What’s your strategy for a successful redesign?
A successful redesign doesn’t just focus on visual improvements; it balances business goals, user needs, and technical constraints. We aim to improve usability while enhancing functionality.
Our approach is iterative — we test, refine, and test again, ensuring each element of the redesign meets user expectations and contributes to the business objectives. We also ensure that the new design can be easily scaled as your product evolves. We use iterative design, constantly testing and refining solutions to make sure we meet both user expectations and business objectives.
Our approach is iterative — we test, refine, and test again, ensuring each element of the redesign meets user expectations and contributes to the business objectives. We also ensure that the new design can be easily scaled as your product evolves. We use iterative design, constantly testing and refining solutions to make sure we meet both user expectations and business objectives.
How do you modernize a SaaS product without alienating existing users?
Modernizing SaaS platforms can be a tricky balancing act. The goal is to make such a product strategy that would make SaaS UX design more intuitive and user-friendly for new users without confusing or overwhelming existing users who are already familiar with the interface.
We focus on gradual, thoughtful updates, updating visual elements and improving the functionality while keeping familiar features in place. The aim is to improve workflows of an ongoing SaaS design, add new features, and update the interface in a way that maintains consistency for long-time users.
Our design process involves user testing and feedback loops to ensure that changes feel natural and seamless, allowing new users to enjoy a fresh experience without frustrating your loyal customer base. This method ensures the legacy SaaS redesign attracts new users while keeping the existing user base engaged and satisfied.
We focus on gradual, thoughtful updates, updating visual elements and improving the functionality while keeping familiar features in place. The aim is to improve workflows of an ongoing SaaS design, add new features, and update the interface in a way that maintains consistency for long-time users.
Our design process involves user testing and feedback loops to ensure that changes feel natural and seamless, allowing new users to enjoy a fresh experience without frustrating your loyal customer base. This method ensures the legacy SaaS redesign attracts new users while keeping the existing user base engaged and satisfied.
How can SaaS product redesign services help my business?
A redesign can drastically improve the user experience, which directly translates to business growth. An outdated or clunky interface can lead to increased churn, lower conversion rates, and frustrated users who abandon your product for more intuitive solutions.
A well-executed redesign can streamline user flows, enhance visual appeal, and simplify processes — all of which make your product more attractive and usable. This leads to higher conversion rates, better user retention, and a stronger competitive edge.
Ultimately, the goal is to create a product that delivers more value to your users while also meeting your business goals, whether that’s driving growth, securing investment, or improving the user experience.
A well-executed redesign can streamline user flows, enhance visual appeal, and simplify processes — all of which make your product more attractive and usable. This leads to higher conversion rates, better user retention, and a stronger competitive edge.
Ultimately, the goal is to create a product that delivers more value to your users while also meeting your business goals, whether that’s driving growth, securing investment, or improving the user experience.
Do you only focus on design or do you do development too?
At Eleken, we specialize in UI/UX design for SaaS companies. We don’t offer development services; we focus on what we do best — transforming complex products into intuitive, user-friendly experiences. Our design work pairs seamlessly with your development team to ensure everything we create is easy to implement and scalable.
Can you redesign my entire SaaS product?
Yes, we offer full product redesigns, from fixing specific issues to streamlining features and workflows. We don’t just make things look better — we optimize your product’s entire user experience, aligning every screen and interaction with your business goals and user needs. We work closely with your team to ensure our redesign fits within your technical requirements and business processes.
How long does it take to start the redesign process?
Once you decide to move forward, we can start almost immediately — often within a day or two. We have designers on the bench, ready to jump in. Your project kicks off smoothly, without delays.
How do you manage transitions between designers?
We rarely have designer transitions, but if needed, we make sure the process is seamless. You’ll always have a month’s notice, and both the current and new designer will work together during the handover. This ensures there’s no loss in knowledge or momentum, and your project continues smoothly.
Can we work with you despite time zone differences?
Yes, we have experience working with clients in different time zones, particularly in the US. Our designers work in GMT+2, with 4–6 hours of overlap depending on your location. Plus, we provide video updates via Loom, so you can stay informed on your own schedule.
Are there any limits on contract length for redesign services?
We typically start with a minimum two-month contract. This allows us to dive deep into your product, establish proper workflows, and ensure we deliver meaningful results. You can also try our free 3-day trial before committing to make sure we’re a good fit. After two months, you're free to pause or stop your subscription anytime and return later. You can also switch to a part-time engagement or add more designers as needed.
Do you offer long-term contracts?
Yes, most of our clients choose long-term partnerships with us. After the initial redesign phase, many clients continue to work with us for ongoing updates and improvements, seeing us as an integral part of their team. We focus on long-term relationships to help grow and refine your product continuously.
Do you work part-time?
Yes, we offer both full-time and part-time software product design services. If your project doesn’t require full-time attention, we can work with you for 20 hours per week to keep things moving without committing to full-time hours. Full-time is ideal for major redesigns or tight deadlines, while part-time is great for ongoing improvements.
What is the pricing for redesign services?
Our pricing is simple and transparent — monthly subscriptions based on your needs. Whether you choose full-time (40 hours/week) or part-time (20 hours/week), you get a dedicated designer and our full design process. There are no hidden fees or complicated pricing models. Let's schedule a call to discuss your project, and we'll send you exact pricing.