A UX audit is a data-driven evaluation of how users interact with your product. It analyzes usability, accessibility, and behavior patterns to uncover friction points and optimize the user experience.

Why is a UX audit important?

It reveals what’s blocking users from engaging with your product. Instead of guessing, you get a clear, data-backed view of usability issues that affect satisfaction, conversions, or retention.

What’s the difference between a UX audit and user testing?

A UX audit is expert-led and based on heuristics and data insights. It’s faster and highlights design issues. User testing involves real users and provides feedback on actual behaviors. We often combine both.

How long does a UX audit take?

It varies. Simple audits take 3–5 days, while complex ones may take 2–3 weeks. The timeline depends on your product’s size, user flows, and scope of analysis. We tailor the estimate after consultation.

What improvements can I expect after a UX audit service?

A UX audit acts as a roadmap for improvement. When implemented, it helps users complete tasks more easily, boosts conversions, improves satisfaction, and increases feature adoption.

What do UX audit services include?

Our UX audits include team interviews, competitor analysis, heuristic evaluation, IA review, user flow mapping, user testing, visual design review, and a report with findings and solutions.

How much does a UX audit service cost?

It’s included in our monthly subscription — not a standalone service. Every redesign project starts with a UX audit to identify problems and guide improvements with no extra cost.

How do I know if my product needs a UX audit?

If users drop off, support tickets are high, features are underused, or feedback mentions confusion — a UX audit can help. It’s also useful before relaunches, new features, or investor demos.

When is the right time to do a UX audit?

Ideal times include before major updates, post-MVP, during churn or low engagement, ahead of fundraising, or when planning a redesign. Don’t wait for problems, audit proactively.

What is the minimum contract duration at Eleken?

Two months. That gives us enough time to complete a UX audit, deliver insights, and start improving the product through redesign — all within our flexible subscription model.

UX Audit
Service
for SaaS Companies

Confusing design hurts your business performance. Let us spot UX gaps and plan how to solve them.

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Struggling with UX issues that hurt your product?

Sometimes, it’s not obvious what is the problem, but the signals are there.

Users dropping off too soon

They land on your site or app but don’t stick around. It’s hard to say why — something’s breaking the flow.

Low engagement, despite good traffic

You’re bringing users in, but they’re not clicking, exploring, or converting. A sign that something’s confusing or missing.

Customer support flooded with “How do I…?” questions

If users need instructions for simple tasks, it’s often a UX issue, not a user problem.

Features go unnoticed or unused

You built them for a reason, but people aren't using them — or worse, don't know they exist.

32%

of the customers would leave a brand they loved after just one bad experience.

1 out of 26

customers complain when unsatisfied, the rest churn quietly.

13%

of customers will tell 15or more people abouttheir bad experiences.

Fix my UX

Step 1: Discovery

First of all, we’ll explore your app, build user flow maps and discussthe functionality with your Product team to understand how the app works from the ground up.

Step 2: Research

Next, we’ll run in-depth interviews with your customers, your Product and Support teams to create a list of issues that customers face when using your app.

Step 3: Sensemaking

We will tie discovered product issuesto specific user flows and generate ideas of how to address those issues.

Step 4: Prioritization

Finally, we’ll run a workshop with your Product team to map out possible solutions using the Impact/Effort prioritization matrix.

Step 5: UX audit report

According to the selected priorities,we’ll create a website UX audit reportand a redesign roadmap for futureUI/UX initiatives.

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Eleken guarantees
you
excellent results,
every time

We’ve built our process to ensure that every UX audit is handled by a designer who’s not only a UX expert but also a clear communicator who gets things done — fast and efficiently.

Audit with confidence

You get the best in the field

After years of working in SaaS product design, we’ve mastered the art of hiring top-tier designers. We know exactly what makes a great UX specialist — not just on paper, but in real client work.

Soft skills are non-negotiable

We hire people who are not only great at design but also excel at clear communication, adaptability, and working seamlessly with product and dev teams.

English proficiency

Only fluent English speakers make it through, ensuring smooth collaboration and zero miscommunication.

3-month bootcamp

Before working on any client project, designers go through a training focused on real-world problem-solving.

Ongoing quality control

Every project is reviewed by our Head of Design, ensuring that every audit is accurate, actionable, and up to Eleken’s standards.

Design with confidence

“User feedback shifted from ‘this looks complicated’ to ‘this looks easy.”

“We have seen a significant decrease in the 'UX friction' feedback from end users.”

“Our designer turned complex workflows into easy-to-use interfaces that our users love.”

“They saved our team two weeks of UX work and significantly improved product quality.”

“Their work resulted in a more cohesive, user-friendly platform that effectively meets the needs of investors, combining simplicity with functionality.”

“We saw a huge growth in users (from 0 to 2k) and new paid customers thanks to the new design.”

“Users reported a smoother and more intuitive interface, leading to increased task completion rates and reduced user errors.”

“Massive improvement in the usability and look/feel of our product. Clients and investors were impressed with the lift in product quality.”

“They always delivered on time and were extremely responsive to our needs. And they were patient when project requirements were not clear.”

“They have created intuitive and important design updates to our site that have impacted the users in a positive way.”

“Overall feedback was terrific. Every advisor, investor, and the customer loved the new design.”

“We received what we were looking for. Some good UI ideas and solutions.”

“The improvements to our UI have led to new business opportunities as well as interest from investors.”

“The team is really great at what they do. They give rapid and quality results.”

“The team at Eleken are true professionals and I felt as though we were immediately getting value from our collaboration.”