UX Audit Service for SaaS Companies

A UX audit is a deep, data-driven evaluation of how users interact with your product. It systematically examines every touchpoint, from navigation flows and interface design to usability, accessibility, and user behavior patterns — to uncover where users face friction, confusion, or frustration.

Think of it as a diagnostic health check for your product’s user experience. We analyze how intuitive your interface is, how users move through key workflows, and where drop-offs or bottlenecks occur.

A UX audit is crucial because it gives you clarity on what’s blocking users from fully engaging with your product. Even well-designed SaaS platforms can hide subtle friction points that hurt user satisfaction, reduce conversions, or increase churn — issues that often go unnoticed by internal teams.

Instead of relying on guesswork or assumptions, UI/UX audit services provide a data-backed diagnosis of where users struggle, why they abandon flows, or how confusing interfaces affect their behavior. It helps uncover hidden usability problems, inefficient user flows, or overlooked accessibility issues that might be silently costing you users and revenue.

A UX audit is an expert-led evaluation where we analyze your product’s interface, flows, and usability based on industry best practices, design heuristics, and data insights. It’s faster, less resource-intensive, and highlights clear issues from a design perspective.

User testing, on the other hand, directly involves users interacting with your product while we observe their behaviors and collect feedback. While both methods are valuable, a UX audit is great for quickly identifying broad issues, while user testing validates findings and reveals real-world user reactions. We often combine both for maximum impact.

A UX audit doesn’t fix issues directly — it acts as a roadmap, giving you a clear picture of what’s working, what’s not, and how to improve. Think of it as a blueprint that outlines the most efficient ways to boost your product’s usability and performance.


When the recommended fixes are implemented, you can expect smoother user journeys where users complete tasks faster and with less effort. Conversion rates typically improve as optimized flows reduce drop-offs and encourage users to complete key actions. User satisfaction increases as intuitive interfaces make users feel more in control, leading to positive feedback and stronger loyalty. You’ll likely see better feature adoption as users find it easier to discover and engage with more of your product’s value.

We conduct UX audits to identify gaps in your product's user experience and offer a plan for improvement. So, our UX audit services typically include:

At Eleken, we don’t offer UX audits as standalone, one-off services. Instead, we include them as a core part of our redesign process, because we believe that you can’t fix what you don’t fully understand. The UX audit is the first step in every redesign project, and it’s included at no extra cost within our flexible subscription model.

Here’s how it works:
Eleken operates on a monthly subscription model. This gives you access to a dedicated in-house designer who becomes an extension of your team. There are no hourly rates, hidden fees, or rigid contracts — just a flat monthly fee that covers everything, including the UX audit. Whether you need a deep-dive audit, a complete product redesign, or continuous UI/UX improvements, your designer is there to handle it all.
The UX audit is baked into the first phase of the project. We start by identifying pain points, mapping out user flows, and spotting usability issues before jumping into redesigning. This ensures we’re not just making your product look better but actually fixing what’s broken, improving engagement, and helping you hit key business metrics like higher conversion rates, better retention, and lower user drop-off.
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If you’re asking this question, chances are you could benefit from one. Still, here are some clear signals that a UX audit agency could help:

If users regularly drop off before completing key actions like signups or purchases, that’s a red flag. High volumes of customer support tickets for simple tasks often indicate usability issues. If your conversion rates are low despite high traffic, it may be due to friction in the user journey. Users complaining about complexity or not understanding how your product works is another obvious sign.

If you notice that some of your core features are underutilized or overlooked, that’s a cue that users are struggling to find or understand them. A UX audit is also crucial if you’re planning a product relaunch, rolling out new features, or preparing for an investor pitch and want the product to make its best impression.

Many teams wait until users complain or conversions drop, but a UX audit can be proactive, not just reactive. Ideal times for a UX audit include before major product updates or feature rollouts, after launching an MVP to refine user flows, during declining user engagement or rising churn rates, before fundraising or investor demos, and when planning a full redesign. If your product feels clunky or you’re guessing about user behavior, it’s probably time for a UX audit.

At Eleken, we operate on a flexible monthly subscription model designed to adapt to your product’s needs. The minimum contract duration is two months, which ensures we have enough time to conduct a thorough UX audit, deliver actionable insights, and begin implementing improvements through the redesign process.