UX Audit Services for SaaS Companies
A senior SaaS designer reviews your product, finds what's slowing your users down, and tells you what to fix first. A complete service with a fixed price.
100+ reviews on Clutch.co
What SaaS teams tell us before an audit
We see where users drop off. We don’t know why.
Fewer people convert or stick around, and revenue shows it. Something in the product is pushing them away, but you can’t tell what, so every fix is a guess.
We need to fix what needs fixing before we launch.
Launch is weeks away, and first users won’t give you a second chance. You want an outside expert to check the experience before they see it.
The product grew. Users struggle to find things.
Every new feature made the product a little harder to use. Now users can’t find what they came for, and your team keeps explaining the same screens.
I have to validate what Claude is saying.
Internal reviews turned into opinion contests, AI gave you a list you had to fact-check, and weeks later you still don’t know what’s actually wrong.
We want an outside UX review, not a redesign.
Your team knows the product too well to see it clearly. You want someone with no history with the file and no stake in defending past decisions.
We built it fast, and no designer has ever reviewed it.
Your developers or AI built what was quickest to ship. Nobody with UX judgment has reviewed it, and every release builds on that.
What a SaaS UX audit gives you
You get a designer, not just a document.
1. Expert review
2. Clear priorities
3. Designer walkthrough
What happens next is your call. Take the report to your own developers and start fixing. Or continue with us, and the audit fee goes toward the redesign instead of on top of it. The audit is complete either way.
Our UX audit process
Three phases: understand the product and the evidence you already have, review the experience from multiple angles, then turn what we find into a prioritized plan.
Understanding your product
01
Interview with your product team
We start with a short call with your product and support stakeholders: what the product is for, what the business needs from it, where you already suspect trouble. By the end of the call we've agreed the scope — which flows, for which users, against which goals.
02
We look at what your data already shows
If you have analytics, we start there. GA4, Mixpanel, Amplitude, Hotjar, FullStory, session recordings, support tickets — whatever you've got running. Your numbers show where users struggle; the rest of the user experience audit explains why. If you don't have analytics, or nobody's had time to look at them, we
work from the product itself.
The review
03
We walk your key flows the way users do
Onboarding, activation, the core task, upgrade paths — end to end. We document where users get confused or stuck, and what's causing it at each point.
04
Heuristic evaluation and UX best practices check
We identify usability issues in forms, content clarity, error states, and interaction patterns — the things that quietly create friction without anyone filing a complaint.
05
Information architecture and navigation analysis
We review how content and features are structured, how easy it is to find things, and whether the navigation supports what users are actually trying to do.
06
Visual design review
We evaluate visual hierarchy, consistency, and readability — whether the interface helps users make decisions faster, and whether it looks like one product rather than several.
07
Competitor analysis
We compare your experience to direct competitors and category leaders to find the patterns your users already expect from you.
What you get
08
We prioritize what we found
Every issue gets a severity rating and an impact estimate, so you can tell a blocker from an annoyance. You get a sequence, not a backlog.
09
We assemble the report and walk you through it
Everything goes into a shareable report with a roadmap your team can act on. Then your designer takes you through it live and answers the questions the document can't.
What your UX design audit report looks like
It’s a visual breakdown of every issue we found — where it is, why it matters, and what to do about it — so your team can act on it long after the walkthrough.
Annotated screenshots
highlighting problem areas
A severity rating for every issue
(from minor friction to critical blockers)
Clear explanations
of what’s happening and why it matters
Practical recommendations
for improvement
A strategic roadmap
showing a summarized list of prioritized fixes
How much does a UX audit cost?
Fixed
$6,599
One price, agreed before we start.
Senior SaaS designer
Thorough product review
Complete report
Personal walkthrough
The price is one month of your designer's time.
A focused audit takes 2–3 weeks.
If you continue with us, the time that's left goes straight into the redesign: same designer, who already knows your product, and no second invoice.
When the audit is done, you have everything. Nothing is held back for a follow-up engagement.
What happens when the findings get fixed
CaseScribe — Legal AI
A working MVP that lawyers couldn't actually work in.
The audit found problems in five areas — no processing feedback, inconsistent patterns, documents split from their data, unusable PDF previews, form friction.
Lambda SCS — Supply chain SaaS
An internal tool going to market, built by people who already knew how it worked.
The audit found 8 critical friction points — fragmented navigation, broken breadcrumbs, overloaded action panels, icons from three different design systems.
BookPeep — Booking platform
Years of new features had made the product harder to use than it was at launch.
UX design audit found the specifics — currency printed before the price, dropdowns pointing the wrong way, duplicated events on the home screen, no clear hierarchy anywhere.
Panjaya — AI video localization
A new interaction model nobody had seen before, and a high learning curve to match.
Three days across every screen and workflow, documented as what's broken, what could improve, and how to solve it.
An auditor who already knows your industry
Eleken has designed 400+ SaaS products over 11 years, so your designer arrives knowing how products like yours are supposed to work. That means less time spent explaining your domain, and findings that go past generic best practice.
4.9 Clutch rating, built on real results
Teams value our speed, clarity, and long-term product thinking. We’re not a vendor — we’re a design partner.
We had an overall audit of web app for UI and UX improvements. Eleken helped us identify the highest leverage places for improvement and suggested meaningful improvements.
Eleken conducted a comprehensive audit of the entire application, addressing UI/UX challenges to enhance its usability. The result is improved application usability, streamlined user flow & resolved UX/UI issues.
We’ve seen more user engagement and activity. The feedback we hear on customer calls is that the app is becoming easier to understand and navigate.
Eleken has taken the time to develop a deep understanding of our business and the problems we were solving for our customers.
Their ability to challenge assumptions respectfully is invaluable: they know when to push back with data-driven reasoning and when to give us multiple polished options to spark healthy debate.
The entire engagement process was smooth end-to-end, communication was excellent, and the result is a cleaner, more cohesive UX that meaningfully leveled up our product.
Overall, their work resulted in a more cohesive, user-friendly platform that effectively meets the needs of investors, combining simplicity with functionality.
We had an overall audit of web app for UI and UX improvements. Eleken helped us identify the highest leverage places for improvement and suggested meaningful improvements.
Eleken conducted a comprehensive audit of the entire application, addressing UI/UX challenges to enhance its usability. The result is improved application usability, streamlined user flow & resolved UX/UI issues.
We’ve seen more user engagement and activity. The feedback we hear on customer calls is that the app is becoming easier to understand and navigate.
Eleken has taken the time to develop a deep understanding of our business and the problems we were solving for our customers.
Their ability to challenge assumptions respectfully is invaluable: they know when to push back with data-driven reasoning and when to give us multiple polished options to spark healthy debate.
The entire engagement process was smooth end-to-end, communication was excellent, and the result is a cleaner, more cohesive UX that meaningfully leveled up our product.
Overall, their work resulted in a more cohesive, user-friendly platform that effectively meets the needs of investors, combining simplicity with functionality.
We had an overall audit of web app for UI and UX improvements. Eleken helped us identify the highest leverage places for improvement and suggested meaningful improvements.
Eleken conducted a comprehensive audit of the entire application, addressing UI/UX challenges to enhance its usability. The result is improved application usability, streamlined user flow & resolved UX/UI issues.
We’ve seen more user engagement and activity. The feedback we hear on customer calls is that the app is becoming easier to understand and navigate.
Eleken has taken the time to develop a deep understanding of our business and the problems we were solving for our customers.
Their ability to challenge assumptions respectfully is invaluable: they know when to push back with data-driven reasoning and when to give us multiple polished options to spark healthy debate.
The entire engagement process was smooth end-to-end, communication was excellent, and the result is a cleaner, more cohesive UX that meaningfully leveled up our product.
Overall, their work resulted in a more cohesive, user-friendly platform that effectively meets the needs of investors, combining simplicity with functionality.
Explore more UI/UX solutions we offer
UX audit services FAQ
What is a UX audit?
A UX audit tells you why your product isn't performing the way it should, and what to fix first. A designer goes through your flows the way your users do, finds where people get confused, stuck, or drop off, and documents what's causing each problem. You end up with a ranked list of issues and a specific fix for each one — so the next thing your team builds is the thing that actually moves the number.
Do I have to do a redesign with you afterward?
No. We provide UI/UX audit services as a complete service — you pay $6,599, you get the review, the report, and the walkthrough, and that's the whole transaction. Plenty of teams take the findings to their own developers. If you do decide to continue with us, the rest of that month is already covered, so the redesign starts without a second invoice.
How long does a UX audit take?
It depends on scope. A focused audit of one flow in a complex product usually takes one to two weeks. A full review of an entire SaaS platform can take up to a month. We'll tell you which on the scoping call, before you commit to anything.
Can you audit just one flow, or does it have to be the whole product?
Either. Some teams want the entire product reviewed. Others want one specific thing: the onboarding, the checkout, the screen where the data says people give up. We agree the scope on the first call, and the price is the same either way.
What do you need from us?
Access to the product, a short call with whoever knows it best — usually product plus someone from support — and your analytics if you have them running. After that, the review happens on our side.
What if we don't have analytics set up?
Then we work from the product itself, plus whatever you do have: support tickets, sales call notes, customer complaints, your own suspicions. Analytics make the findings sharper because they show where people struggle. They're not a requirement.
Who does the audit?
A senior SaaS designer from our team, matched to your category where we have the experience — and after 400+ products across fintech, healthcare, data-heavy B2B, AI, and geospatial, we usually do. No juniors, no subcontractors.
Do we get designs, or just recommendations?
Recommendations. A senior SaaS designer reviews your product, documents every issue with a severity rating and a specific fix, and walks you through the findings so you know what to do and in what order. What you don't get is Figma files — the audit tells you what to change, not what the changed version looks like. If you want that built, we can do the redesign. If you'd rather your own team handles it, the report is written so they can.
What's the difference between a UX audit and user testing?
An audit is expert-led: a designer evaluates your product against usability principles, established patterns, and your own data. It's faster and it covers more ground. User testing puts real users in front of the product and watches what happens — slower, narrower, but it surfaces things nobody could predict. An audit is the right starting point when you need a full picture quickly; testing is how you validate specific findings afterward.
What happens after we get the report?
Your designer walks you through it, answers questions, and helps you work out where to start. After that it's your call — your team implements it, or we do.