Design consulting agency for SaaS companies
As your product grows, complexity builds up — navigation becomes unclear, onboarding breaks down, and user journeys fall apart. It’s a design problem, and our consultancy helps you identify and solve it.
100+ reviews on Clutch.co
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Before
Under the hood, your UX might be falling apart…
Why do users churn?
Users land on the site or app, click around, and disappear. Something’s breaking the flow, but it’s hard to pin down what.
Why don’t users trust the product?
If there are many design issues, people hesitate to commit, no matter how good the features are behind them.
Why so many support tickets?
When users get stuck doing basic things, that’s not on them. It’s a UX issue waiting to be uncovered.
Did users even see that feature?
You built features for a reason. But if users can’t find or understand them, they might as well not exist.
Know what’s broken before you revamp
We take you from “something feels off” to “this is what’s breaking the experience.” Then we help you decide what to do about it.
01
Discovery
We start by exploring your product, mapping its core flows and functionality to understand how it works from the inside out.
02
Research
Next, our design thinking consultant runs in-depth interviews with your customers and internal teams to uncover real friction points and usability issues.
03
Sensemaking
To improve the experience, we take time to connect the dots between user struggles and product structure.
04
Prioritization
During a workshop with your Product team, we identify high-impact fixes using an Impact/Effort matrix.
05
UX audit report
Finally, you get a clear audit report and redesign roadmap tailored to your product’s biggest opportunities.
Great results aren’t optional at Eleken
You don’t need to hope for the right designer. Our process ensures you always get one.
01
We filter for thinkers
Only 1% of candidates make it through our soft skills screening.
02
Everyone speaks fluent English
Every designer at Eleken speaks fluent English from day one.
03
Three months of training first
Newcomers spend 3 months of training before they ever join a project.
04
Your designer’s never solo
Our Head of Design reviews everything the designer ships.
Clients rate us 4.9 and come back for more
Behind that rating are real experiences — here are some of them in their own words.
Design has been a thought partner for us as we attempt to answer key strategic questions about how the product should look.
I found their designers are very independent, can work without too much oversight and are great at onboarding onto the project.
Their commitment to transparent communication, proactive problem-solving, and adaptability showcased a level of professionalism that set them apart.
What impressed us the most about Eleken is their ability to delve deep into a complex product and deliver exceptional design solutions.
They were professional to the core and ensured that they deliver no matter what.
I'm always impressed with how quickly they can turn around high quality work.
They consistently delivered items faster than expected with close attention to detail and consideration of the UX.
Having one designer and main point of contact working on our products was a huge time- and money-saver.
They were able to really listen to us and learn about our business, to be open to the changes that we brought. Next to the fact that design skills are top-notch.
The designs helped us to generate significant customer excitement and help investors align with our product's vision and potential.
Design has been a thought partner for us as we attempt to answer key strategic questions about how the product should look.
I found their designers are very independent, can work without too much oversight and are great at onboarding onto the project.
Their commitment to transparent communication, proactive problem-solving, and adaptability showcased a level of professionalism that set them apart.
What impressed us the most about Eleken is their ability to delve deep into a complex product and deliver exceptional design solutions.
They were professional to the core and ensured that they deliver no matter what.
I'm always impressed with how quickly they can turn around high quality work.
They consistently delivered items faster than expected with close attention to detail and consideration of the UX.
Having one designer and main point of contact working on our products was a huge time- and money-saver.
They were able to really listen to us and learn about our business, to be open to the changes that we brought. Next to the fact that design skills are top-notch.
The designs helped us to generate significant customer excitement and help investors align with our product's vision and potential.
Design has been a thought partner for us as we attempt to answer key strategic questions about how the product should look.
I found their designers are very independent, can work without too much oversight and are great at onboarding onto the project.
Their commitment to transparent communication, proactive problem-solving, and adaptability showcased a level of professionalism that set them apart.
What impressed us the most about Eleken is their ability to delve deep into a complex product and deliver exceptional design solutions.
They were professional to the core and ensured that they deliver no matter what.
I'm always impressed with how quickly they can turn around high quality work.
They consistently delivered items faster than expected with close attention to detail and consideration of the UX.
Having one designer and main point of contact working on our products was a huge time- and money-saver.
They were able to really listen to us and learn about our business, to be open to the changes that we brought. Next to the fact that design skills are top-notch.
The designs helped us to generate significant customer excitement and help investors align with our product's vision and potential.
Test our design thinking consultingservice with a free 3-day trial
A quick, risk-free way to experience how Eleken approaches design challenges.
01
Pick a small part of your product.
02
Get 1-2 screens analyzed.
03
See our process in action.
04
No commitments or contracts.
01
Pick a small part of your existing product.
Like your extended team, they will not waste time in unnecessary things and will not even let you do that.
The three-day trial was very unique, giving you a risk-free chance to try working with them.
They are amazing - speed, quality, and communication-wise.
Explore more solutions we offer
Got questions?
What is a design consulting firm?
A design consulting firm helps companies improve their digital products by applying UX principles, product thinking, and a research-driven approach. Unlike traditional agencies, consulting firms dig deep into the “why” behind product problems, helping teams understand what’s not working, why users churn, and where the experience breaks down.
At Eleken, we combine hands-on UX expertise with strategic insight to help SaaS products grow with clarity and confidence.
At Eleken, we combine hands-on UX expertise with strategic insight to help SaaS products grow with clarity and confidence.
What does a consultant designer do?
A consultant designer acts as a hybrid between a product strategist and a UX/UI expert. They investigate user behavior, run usability research, and work closely with your team to design solutions that solve real business problems.
Our consultant designers plug into your workflow, help you validate assumptions, and guide you through the entire product journey from early idea to frictionless UX.
What is the difference between a design agency and a consultancy?
A design agency typically executes based on a fixed brief, delivering wireframes or mockups without necessarily influencing product decisions. A design consultancy, on the other hand, becomes part of your product thinking, asking the right questions, challenging assumptions, and helping define what needs to be built in the first place.
That’s the biggest strength of design thinking consulting firms: we don’t just build faster, we build smarter. At Eleken, our work starts with deep discovery and collaboration before moving to the screens.
That’s the biggest strength of design thinking consulting firms: we don’t just build faster, we build smarter. At Eleken, our work starts with deep discovery and collaboration before moving to the screens.
Can you help with early-stage idea validation?
Absolutely. Many of our clients come to us with just a market insight or a rough idea. We support early-stage SaaS founders by prototyping core features, conducting user interviews, and pressure-testing ideas through rapid feedback loops.
Partnering with Eleken means having a reliable design thinking consulting firm that helps you reduce risk and build a product that users actually need.
Partnering with Eleken means having a reliable design thinking consulting firm that helps you reduce risk and build a product that users actually need.
What tools do you work with?
We work with a stack that fits seamlessly into most SaaS product teams. That includes Figma for design and prototyping, FigJam and Miro for workshops, Notion and Google Docs for documentation, and Loom for async communication. We also adapt to client tools — whether you’re using Jira, Slack, or something else.
What does your design process look like?
We follow a flexible process tailored to your stage and needs. It starts with discovery — understanding your product, users, and goals. Then we move into research, UX analysis, and idea generation. From there, we prototype, test, and iterate based on real feedback.
What makes our approach different is that we align with your product goals, work at your team’s pace, and help you make informed design decisions every step of the way.
What makes our approach different is that we align with your product goals, work at your team’s pace, and help you make informed design decisions every step of the way.